Running a bootstrapped SaaS for 20 years with my brother

(blog.zamzar.com)

108 points | by whyleyc 1 day ago

11 comments

  • andai 2 hours ago
    I use this all the time, especially for epub to pdf.

    Tried doing it with pandoc and the result was similar but less good. (I like it when the result is more good.)

    It's amazing how many formats they support. It's kind of strange that this isn't built into the computer, though. Without Zamzar, the computer still lives in the pre-Babelfish era...

  • theanonymousone 4 hours ago
    Really happy for you. It's my dream to run such a business for so long, as a side, with a real user base, and not for money.
    • CalRobert 4 hours ago
      How is it a business if not for money?
      • theanonymousone 2 hours ago
        Let's say money as a proxy for "being non-trivial" or worth enough for someone to pay for. I don't know how else this can be signalled.

        "Side" in the sense that my main income coming from somewhere else, aka my "normal" job

      • throwaway83772 3 hours ago
        I interpreted it as "enough to live a comfortable life".

        Money is part of how you get there, but it is not a goal in itself. Many start businesses where money is the main goal, and where the amount that you are satisfied with inevitably shifts once you get richer

        • teiferer 3 hours ago
          Considering that their cheapest pricing is $12 (per month, 1 month minimum) and they claim 550 million users, either they made tons of riches or the numbers are to be questioned. I leave it to you to estimate which is more likely.
          • andai 2 hours ago
            I don't think that means paid users.

            They also have a paid API.

  • kubbity 4 hours ago
    Hi. Congratulations and thanks; it just happened that today I needed an .mp3 to .txt conversion and used your site. Nice to see it here now. All the best!
  • gosen 2 hours ago
    Great and very motivating story, thank you for that!
  • piker 4 hours ago
    How has revenue changed during the AI period? Are you guys able to maintain or grow with the rise of coding agents?

    [edit: what’s with the downvotes? I love the story and am curious if Claude etc have affected their business.]

    • f311a 3 hours ago
      I’m pretty sure more than 90 percent of their audience never heard of Claude.

      They are regular users, not developers.

      • FearNotDaniel 3 hours ago
        Respectfully, it sounds as if your assumptions about the market for LLM/Agent tools is out of date by a long way. I don’t have any stats but it’s easy to observe that Claude, Gemini, ChatGPT et al are aggressively marketing their products to non developer business users, and pretty much everyone I know who is non technical has heard of at least one of those and uses it regularly in their work.
        • adastra22 1 hour ago
          They said Claude. I'm pretty sure most normies have never heard of Claude. ChatGPT, yes. It's shortened to just "chat" now. But most people have no idea what Claude is.
        • Jtarii 17 minutes ago
          >I don’t have any stats

          ok.

      • andai 2 hours ago
  • walrus01 1 hour ago
    Is it bad that taking a look at the homepage: https://www.zamzar.com/

    My first thought was "imagine the astonishing amount of private documents and PII you could collect and store if you ran something like this for free as a honeypot". People just blithely uploading any document from their personal data to convert to another format.

    And if I would have to guess it's less technical users who aren't going to try something like opening a document in the latest Libreoffice (or gimp, etc) and then exporting it to another format, using local software on their computer, first.

    • oxedom 37 minutes ago
      I know for a fact that these honeypots exist.
    • sevenzero 49 minutes ago
      Well this is what people do with AI. Uploading their whole life with no second thought. But surely we can trust big tech, right?
  • teiferer 3 hours ago
    Always glad to see success stories. But some stuff does not check out.

    > Over 550 million people have used Zamzar since launch,

    There are 8.3 billion people on earth. You are saying that about 1 in 42 have used your service? I had never heard of it and I don't know anybody who had. And that's a sample that should be biased in your favor. Sorry, does not pass the smell test.

    Or maybe they were not unique visitors, containing duplicates? How many? This makes me skeptical of the remaining statistics on the page.

    > converting over 766 million files. We now process over 1 million API requests per day.

    1 million per day now and 766 million over 20 years? At the current rate you'd achieve that in about 2 years. This would indicate a rapid growth in the last couple years or even just months. It is unclear why that would be reasonable. Especially since you'd probably have emphasized this explosion more if your service was essentially dormant for 19 years and just recently went through the roof. (Sth like "how we handled 100x growth of our SaaS business over 3 months")

    After these two data points I stopped reading. Something doesn't feel right.

    • sakjur 3 hours ago
      Each file should be represented by at least three API requests, one to upload the file, one or more to check whether it's done, and one to download it. Together with the other calls of their API, I'd guess a files-to-API request ratio in the order of 1:10 rather than 1:1.
    • throwaway83772 3 hours ago
      Looking at their website they support file uploads and API. They probably count those separately.

      The numbers make sense to me, because I assume an API is used for high volume processing by other businesses and manual upload of files is done by individuals

      They may have been inaccurate in their description, but that's what happens when regular people write articles and not scientists, engineers or LLM

    • MiscIdeaMaker99 3 hours ago
      Who cares?
      • txtlog 3 hours ago
        Maybe because it smells like self promotion? Anyway, good work if it's actually true
      • teiferer 3 hours ago
        You don't care whether an article that ends up on HN front page contains legit information?
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